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We train our sales staff regularly however any verbal claims or promises made by the employees of the dealership are not valid unless expressed in writing. Pricing forwarded to us from our networking dealers does not include dealership processing fees, taxes, titling fees or any other fees associated with the final sale balance. All sales are AS-IS unless expressed otherwise in writing. Vehicle accessories such as extra keys, floor mats, books, navigation disc, shift knobs etc may not come with the vehicle however we can always order these items at our discounted dealership prices which are to be paid by the customer.